E-Learning

This eLearning experience aids internal new hires in understanding the company and the impact the organization makes on the beneficiaries that are served. Additionally, it provides a foundation for understanding the structure of the department and their individual tasks and duties. 

Audience: Shared Services Organization

Responsibilities: Instructional Design, E-Learning, Content Development, Training

Tools Used: Articulate Storyline 360, Microsoft PowerPoint, WellSaid Labs, Getty Images, SmartSheet

This eLearning Curriculum supports the Broker Support Call Center by equipping new hire team members with foundational knowledge of Medicare, an overview of Centene as and organization, key Broker Support guidelines, and the functionality of the systems they use in their daily workflow.

Audience: Broker Support Call Center

Responsibilities: Instructional Design, E-Learning, Content Development, Training

Tools Used: Articulate Storyline 360, Microsoft PowerPoint, WellSaid Labs, Getty Images, Camtasia, SmartSheet

This eLearning simulation experience provides newly hired Broker Support and Agency Team members with practical, scenario-based training to navigate the NovaSys platform and execute essential daily tasks.

Audience: Brokers Support and Agency Team

Responsibilities: Instructional Design, E-Learning, Content Development, Training, System Simulation

Tools Used: Articulate Storyline 360, Microsoft PowerPoint, WellSaid Labs, Getty Images, SmartSheet