eLearning Modules - Interactive, self-paced learning experiences built for clarity, engagement, and knowledge retention.
Virtual Simulations - Scenario-based training that helps learners practice real-world decisions and build confidence in applied settings.
Training Videos - Scripted, structured video content created to inform, reinforce, and support scalable learning delivery.
Facilitator Resources - Presentation materials, speaker notes, guides, and support tools designed for virtual and instructor-led training.
Job Aids and Reference Tools - Quick-access resources that help learners apply information efficiently on the job.
Curriculum Design - Structured learning solutions built around audience needs, business priorities, and measurable training goals.
Designed digital learning content for the BSCC New Hire Program to modernize existing materials and support a more learner-centered training experience for new hires in a call center environment. Project work included VILT materials, supporting resources, planned self-paced modules, and broader curriculum development focused on foundational knowledge and readiness for the role.
Developed the Sales Shared Services Orientation as a self-paced eLearning experience for new hires, helping learners understand the sales shared services organization, how it supports sales teams, and the key functions that drive business performance. The final deliverable included structured orientation content, approved transcript and script materials, and launch-ready delivery in WDL (Workday Learning).
Created the LIS and SNP Job Aid as a performance support resource designed to clarify the proper use of key Special Enrollment Periods for agents. The final resource included structured guidance, FAQs, examples, and supporting references to help improve understanding and on-the-job application.
Effective training content should do more than share information. It should help people understand what matters, know what to do next, and feel confident applying it in real-world situations. My work focuses on building learning experiences that are clear, structured, and grounded in instructional design.
With a background in digital curriculum development, instructional design, and training content creation, I design learning materials that balance business goals with learner needs. My work spans eLearning, simulation-based learning, training videos, and support resources for modern training environments.