eLearning and Self-Paced Learning

BSCC New Hire Program

Overview 

Supported the design of digital learning content for the BSCC New Hire Program, helping modernize existing materials and build a more learner-centered training experience for new hires in a call center environment. The project focused on foundational knowledge, consistency, and readiness for the role.

Deliverables

VILT materials, supporting training resources, planned self-paced modules, and a broader curriculum structure designed to organize content into a complete learning experience.

Focus Areas

Content modernization, learner-centered design, foundational training, and readiness support through structured assessment and observation measures.